Terms and Conditions - Connect Coffee Roasters

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Welcome to connectcoffeeroasters.com (the ‘Site’). Below is the lowdown on how we work.

Please review the following basic terms that govern your use of and purchase of products from our Site. By agreeing to a set of terms and conditions, you acknowledge that you have read and understand the rules and agree to abide by them in order to purchase products and use of the purchased products. It is important to read and understand the terms and conditions before purchasing, using any products from our Site.

Payment and pricing

We accept payment by Visa, Master, CUP, and JCB. Prices are listed in Hong Kong Dollars (HKD) and do not include any applicable taxes or shipping fees.

Shipping and delivery to Hong Kong

Shipping to Hong Kong is available to all areas via SF Express. Your successful order placement will be process and deliver within five days and, in most cases, your delivery will arrive within 3-5 days of the shipping date.

Please contact us at connectcoffeemacau@gmail.com for details of any delivery not received within seven days of order confirmation.

Customer Services

Connect Coffee Roasters is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. We pack and ship all orders within two to five business day of purchase; in the event that an ordered item is not available or we are unable to fulfill your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Returns and Refund Policy

We care your satisfactions with your purchases from our Site, so we have a 7 day return policy. If you are unsatisfied with any purchase you have made from the Site for any reason, please contact us via our contact page for a replacement or credit note of the purchase price within 7 days of shipment. Please email us at connectcoffeemacau@gmail.com your name, date of purchase, the order number, which items, how many you are returning, and the reason for the return.

Please note:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Original shipping charges are nonrefundable.

Only regular priced items may be refunded. Sale items cannot be refunded.

If the goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do, you can choose between a refund or exchange

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at connectcoffeemacau@gmail.com.

Shipping Returns

To complete your return, we require a receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Typographical Error

Whilst Connect Coffee Roasters takes all reasonable care to ensure the accuracy of information on the Connect Coffee Roasters website, from time to time there may be information on the website or in any sales literature, quotation, price list, tax invoice or other document or information issued by Connect Coffee Roasters that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability.

Connect Coffee Roasters reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after an order has been submitted) without any liability on the part of Connect Coffee Roasters. Connect Coffee Roasters will not be bound by incorrect information which appears on the Connect Coffee website or in any other document or information issued by Connect Coffee Roasters.

Termination of service

We reserve the right to terminate your access to our website or services at any time, with or without cause. We will make reasonable efforts to notify you in advance of any termination.